Watercare Services Limited
Location:
Auckland, New Zealand
Client:
Watercare Services Limited
Capability:
Water
Contract Type:
Relationship Contract
Start Date:
November 2010
Duration:
1+1 year option
Watercare Services Limited (Watercare) is New Zealand’s largest company in the water and wastewater industry supplying 370 million litres of drinking water to around 1.3 million customers across Auckland. ‘us’ - Utility Services operates and maintains Watercare’s water and sewer network across an area covering 340km2.
‘us’ – Utility Services operates and maintains Watercare’s water, sewerage and drainage network, delivering 54million m3 of healthy drinking water each year and transporting 49million m3 of wastewater each year for treatment to the Mangere Treatment Plant.
Key achievements:
- Achieved zero LTIs over 1350 days from original start date
- Achieved 98% responsiveness to Priority 1 jobs
- Response times three times faster than targets
- Improved water quality through leakage detection and acoustic logging
- Reduced reactive maintenance to improve service levels, while reducing costs
- Installed communication equipment into service vehicles enabling real-time work orders, audits and alerts
- Analysis of historic data to develop annual strategic asset management plans for the operation and management of the network
